Shipping policy
At DashVolve, we work with trusted supplier and fulfillment partners to process and ship your order as smoothly as possible. Please review the information below before placing your order.
For shipping questions, contact us at:
Please include your order number so we can assist you faster.
1. Order Processing
Orders are typically processed within 1 to 3 business days after your order is placed.
Processing time is separate from shipping time.
Processing times may vary depending on product availability, supplier handling time, order volume, fulfillment status, holidays, and other operational factors.
Once an order has started processing, we may not be able to cancel or change it.
2. Shipping Times
Estimated delivery times vary by product, destination, carrier, and fulfillment location.
Most orders are delivered within 7 to 15 business days after processing, unless a different estimate is shown on the product page, order page, or at checkout.
Shipping times are estimates only and are not guaranteed delivery dates.
Unexpected delays may occur due to carrier delays, supplier processing, customs, weather, holidays, incorrect shipping information, or other factors outside our control.
3. Shipping Costs
Shipping costs, if applicable, are calculated and shown at checkout before you complete your order.
Any shipping promotions, discounts, or free shipping offers may be subject to order value, product availability, destination, or other store conditions.
Shipping fees are generally non-refundable unless required by law or unless the issue was caused by an error on our side.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking updates may take some time to appear after the carrier receives the package.
If your tracking does not update immediately, please allow additional time for the carrier to scan and update the shipment.
5. Multiple Shipments
If your order contains multiple items, they may ship separately depending on supplier availability, inventory location, or fulfillment partner.
You may receive separate packages and separate tracking numbers for different items in the same order.
You will not be charged extra shipping because items are shipped separately unless clearly stated at checkout.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please double-check your:
Street address
Apartment, suite, or unit number
City
State
Postal code
Email address
Phone number
If you enter the wrong shipping address, contact us as soon as possible at:
We cannot guarantee that changes can be made after an order has started processing.
DashVolve is not responsible for delays, failed delivery, lost packages, returned packages, or delivery issues caused by incorrect or incomplete customer-provided shipping information.
If reshipment is available, the customer may be responsible for the additional shipping cost.
7. Shipping Delays
Shipping delays may occur due to factors outside our control, including:
Carrier delays
Supplier processing times
Warehouse processing times
Customs processing
Weather
Public holidays
High order volume
Incorrect shipping information
Unexpected logistics delays
If your order is delayed but tracking shows it is still moving through the delivery network, the order is not considered lost.
Delays during transit do not automatically qualify an order for cancellation, refund, or replacement.
If your order appears significantly delayed, contact us and we will help review the tracking information.
8. Lost or Missing Packages
If your order appears lost or has not arrived after the estimated delivery window, contact us at:
Please include your order number.
We will review the tracking details and may coordinate with the fulfillment partner or carrier where available.
Depending on the situation, we may offer tracking support, replacement, store credit, or another appropriate resolution.
Each lost package case must be reviewed before any resolution is issued.
9. Delivered but Not Received
If tracking shows that an order was delivered, the order is considered fulfilled.
If you cannot locate your package, please check:
Front door
Mailbox
Garage
Building reception
Mailroom
Household members
Neighbors
Local carrier office
DashVolve is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery.
However, we may help provide tracking details so you can follow up with the carrier.
10. Customs, Duties, and Import Fees
For international orders, customs fees, import duties, taxes, or local charges may apply depending on your country’s rules.
These charges are not controlled by DashVolve and are the responsibility of the customer unless stated otherwise at checkout.
Customs delays are outside our control and may affect delivery times.
11. Refused or Unclaimed Packages
If a package is refused, rejected, or not collected by the customer, it may not qualify for a refund.
If the package is returned successfully, any refund may be reduced by shipping, return handling, supplier, or processing costs.
If the package is not successfully returned, DashVolve may not be able to issue a refund.
12. Contact Us
For shipping questions, contact us at:
We aim to respond within 1 to 2 business days.
Please include your order number so we can help you faster.